Shipping, Subscriptions, Orders & Returns

SHIPPING/ORDERS

When will my order be shipped?

Once you complete your online order, your products will be shipped within 1-3 business days. Please allow extra processing time during Black Friday Sales & for Pre-Orders. contact us for questions

How long will my order take to arrive?

Within British Columbia & Alberta: 1-3 business days
Within Canada: 1-6 business days
International: 7-18 business days

Shipping through USPS, Purolator, Chit Chats and Canada Post is 1-6 business days.

Please note for Shipments to the U.S, you are responsible to pay the import duties upon delivery of your order.

Where is my order?

You can track your order directly with the shipping courier.

Check the email received from Embrace the Curl. If you did not receive anything, feel free to reach out sophia@embracethecurlproducts.com

Do you have any local pickup options in the Lower Mainland (BC)?

Please checkout our locations page for retailers and pop-up locations.

Who do I contact for a question about my order?

For all customer service inquiries, please send us an email with your name and order number. We’ll get back to you as soon as possible!

sophia@embracethecurlproducts.com

I entered the wrong shipping information for my order, how can I change it?

If your order has not shipped we can definitely update your correct address. However, if the order has shipped, unfortunately we cannot make adjustments. If your order is returned by the carrier, we will contact you for your correct address and shipping fees to re-ship.

My order was delivered but I did not receive it.

If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly to investigate the issue or email us for further assistance.

I subscribed to receive products regularly, how can I manage the subscription or cancel it?

With Easy Subscriptions, you’re in control:
Cancel anytime (after 2 orders minimum)
Pause if you need a break
Skip an order if your stash is still full

How to take charge of your subscription:
Log into your account at www.embracethecurlproducts.com (click the little person icon at the top right)
Hit “Manage Subscriptions”
Choose what you want to do (cancel, pause, skip, update payment method)
Confirm it
Keep an eye out for a confirmation email

RETURNS

What is your return policy?

We stand behind our products 100%. If you're not sure where to start, reach out to us, we'll guide you to the right product and help you get results. We encourage trying our mini sizes first before committing to a full size product; Try a mini first, love it forever!

reach out for curl talk anytime: sophia@embracethecurlproducts.com

Embrace the Curl's store is hosted by Shopify. Shopify processes customer's data when you visit and make purchases on our store site, so that we can better improve our customer user experience.

Information may be shared with Shopify and other third parties in order to provide quality services to you.

Please see Shopify's Consumer Privacy Policy for more information.

All customers reserve the right to opt out of using their data for "sharing" or "target advertising"