Shipping & Returns
When will my order be shipped?
Once you complete your online order, your products will be shipped within 1-3 business days.
How long will my order take to arrive?
Within British Columbia: 1-3 business days
Within Canada: 1-6 business days
International: 7-18 business days
Shipping through USPS, Purolator and Canada Post is 1-6 business days.
Where is my order?
You can track your order directly with the shipping courier.
B.C and Canada Shipping
I live in the Lower Mainland of BC, can I pick up my order?
Absolutely! Once you place your order online, select the local pickup option at Smooth Laser Clinic & Salon - 14885 60th ave #7 Surrey, BC.
Wait for the confirmation email and then you can pickup your order during the following salon hours:
Tues - Thus: 10am-6pm
*present your receipt to the receptionist for proof of order.
Please contact firstname.lastname@example.org for any questions or inquiries on picking up locally.
Who do I contact for a question about my order?
For all customer service inquiries, please send us an email with your name and order number. We’ll get back to you as soon as possible!
I entered the wrong shipping information for my order, how can I change it?
If your order has not shipped we can definitely update your correct address. However, if the order has shipped, unfortunately we cannot make adjustments. If your order is returned by the carrier, we will contact you for your correct address and shipping fees to re-ship.
My order was delivered but I did not receive it.
If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly to investigate the issue.
What is your return policy?
If you are not satisfied with your order please email us! We are often able to figure out if there is a different way you can use our products that will give you better results. However, we cannot guarantee results and cannot offer a refund or exchange.