FREE SHIPPING ON U.S OR CANADIAN ORDERS OVER $65

FAQs

How can I get notified on discounts or promotions?

We post all of our product promotions and discounts to our Instagram page @embracethecurl_ we also include them as an announcement bar at the top of our website to ensure no one misses out!

Where are the products manufactured?

Our products are manufactured in Oregon, WA, USA and Saint-Eustache, Quebec, Canada.

How will I know if your products are right for me?

The best way to tell is to checkout results from our customers who have similar hair type as you. Checkout our results gallery or Instagram page for reviews and photos. You can also email us: info@embracethecurlproducts.com, we love talking about curls and would be happy to help!

Where is my order?

Once you place your order online, our order processing time is 1-3 business days. Once your products are shipped, you will receive a tracking number and the shipping carrier. To track your package follow the appropriate link below. Shipping through UPDS and Canada Post is 1-6 business days. International Shipping is 7-18 days. Local Shipments (Lower Mainland, B.C) is 1-3 days

U.S Shipping:

USPS Trackinghttps://tools.usps.com/go/TrackConfirmAction?tLabels=9400136895357374455826#

 

Canadian Shipping:

Canada Post Tracking: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

Chit Chats Express: https://chitchats.com/tracking

 

International Shipping:

Ascendia Tracking: https://www.asendia.com/tracking/

USPS International:  https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136895357374455826#

 

I live in the Lower Mainland, can I pickup products somewhere so I can save on shipping?

Absolutely!  We have a l

Saturday: 9am-5pm
Sunday: Closed
Monday: 10am-5pm
Tuesday: 10am-6pm
Wednesday: 10am-6pm
Thursday: 10am-6pm
Friday: 10am-5pm
*present your receipt to the receptionist for proof of order.
Please contact sophia@embracethecurlproducts.com for any questions or inquiries on picking up locally. 

Who do I contact for a question about my order?

For all customer service inquiries, please send us an email: info@embracethecurlproducts.com so that we can respond to you directly and as soon as possible. 

Please include the following information in your email:

  • -Your name

  • -Order number

 

What is your return policy?

If you are not satisfied with you order please email us! We are often able to figure out if there is a different way you can use our products that will give you better results. However, we cannot guarantee results and cannot offer a refund or exchange.

I entered the wrong shipping information for my order, how can I change it?

If your order has not shipped we can definitely update your correct address. However, if the order has shipped, unfortunately we cannot make adjustments. If your order is returned by the carrier, we will contact you for your correct address and shipping fees to re-ship. 

Do you have a Brand Ambassador Program?

Yes, but we are currently fully booked with applications and will be selecting people toward the end of the year. Stay tuned for additional program details. 

 

Do you offer samples?

We understand that finding the right products for your hair can be frustrating. We do not offer samples but we do have travel size products available. We'd also recommend checking out our social media pages, you may be able to find detailed reviews from customers with your hair type.  

 

Will you be adding more products to your line?

 Yes of course! We are currently working on adding products and always will be. We want to ensure we provide the best quality products tailored to all your curly needs.